| It is the message experience
that a transformation process cannot be successful without
an independent Quality Assurance (QA) strategy.
Quality Assurance is the activity of providing evidence
needed to establish confidence among all concerned, that quality-related
activities are being performed effectively.
For all activities, results and products, quality assurance
is a consistent part of quality management. It provides fact-based
external confidence to customers and other stakeholders that
a product meets expectations, and other requirements. QA assures
in advance the existence and effectiveness of procedures that
attempt to make sure that the specified levels of quality
will be achieved.
QA covers all activities from design, development, production,
installation, servicing to documentation. This includes the
quality of processes, plans, documents and test methods, from
the beginning of a transformation program until its realization.
message team members have the methodologies and
tools to build and to establish a QA function.
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