| message brings the crucial value
of previous direct experience in designing, planning, implementing
and running major operational transformation projects in the
Postal Industry. The projects we have been involved in are
internationally recognised in terms of quality improvement,
productivity gains, increased customer satisfaction and financial
benefits to the companies and shareholders.
Our experience in operational transformation covers
all of the major functional change processes:
- Customer interfaces and mail induction
- Network and transport redesign
- Automation of mail centres and work process re-engineering
- Automation of delivery offices and work process re-engineering
- Development of operational information technology support
systems
- Empowerment and cultural change in operational management
- Development of quality management and procedures
- Development of implementation methodologies
- Labour and industrial concerns
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