| From a strategic perspective, Information
Technology is commonly viewed as a commodity.
From a cost-savings angle, Information Technology (IT) can
show that they do more with less, faster, and more cheaply
compared to others in their industry. As long as IT has a
solid understanding of its operating costs, it can use pricing
as a strategic tool for improving alignment with the business.
In more mature organizations that have the data available,
once they gather the information, they can benchmark it internally
against other stand-alone IT organizations, or against other
companies.
message standard measures and computed performance
ratios relate to the main groups of IT management processes.
The message framework organizes these processes and
functions as horizontal, cross-functional sections rather
than the traditional technology silos such as hardware, software,
and networking as well as more specific applications such
as data warehousing and CRM. Instead, metrics are examined
in areas including IT organization, IT planning and management,
IT development and maintenance, and IT operations. Each of
these has process-based metric categories such as cost effectiveness,
staff productivity, and cycle time.
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